FAQ’s
🛍️ Ordering
Q1: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You can also place orders via WhatsApp at +92 314 8880867.
Q2: Can I order without creating an account?
A: Yes! You can check out as a guest. However, creating an account helps you track your orders and access special offers.
Q3: Do you offer Cash on Delivery (COD)?
A: Yes, we offer COD across Pakistan (except few areas).
📦 Shipping & Delivery
Q4: Do you deliver all over Pakistan?
A: Yes, we deliver to all major cities and towns via trusted courier partners (accessibility depends).
Q5: How long will it take to receive my order?
A: Usually 3–5 working days. Remote areas may take slightly longer.
Q6: How much is the delivery fee?
A: Delivery charges vary based on location and order weight. Charges are shown at checkout.
🔁 Returns & Refunds
Q7: Can I return a product?
A: Yes, if it’s damaged, incorrect, or defective. Contact us within 3 working days of delivery to initiate the return.
Q8: How will I get my refund?
A: Refunds are processed via bank transfer, Easypaisa/JazzCash, or store credit within 3–5 working days after we receive the returned item.
💳 Payments
Q9: What payment methods do you accept?
A: We accept Cash on Delivery, Bank Transfer, Easypaisa and Jazzcash.
Q10: Is my payment information secure?
A: Yes! All transactions are processed securely, and we never store your payment details.
📞 Contact & Support
Q11: How can I contact ShopExpress Traders?
A: You can reach us via:
- WhatsApp: +92 314 8880867
- Email: contact@shopexpress123.com
Q12: What are your working hours?
A: We’re available from 10 AM to 7 PM, Monday to Saturday.